Account Manager, Client Care & Support

Job Description

DoubleVerify is seeking an Account Manager for their Client Care and Support Team. This role will be the primary point of contact for self-service clients, guiding them through DoubleVerify's platform. The Account Manager will manage client inquiries, provide platform guidance, troubleshoot, and address billing questions. They will also collaborate with internal teams to resolve complex issues and enhance the self-service experience.Responsibilities include:

• Managing and responding to client inquiries via a ticketing system.
• Onboarding and educating clients on platform usage.
• Addressing client billing inquiries.
• Working with internal teams to resolve platform issues.
• Identifying recurring issues and providing feedback.
• Partnering with internal teams to improve self-service resources.
• Providing feedback to sales and product teams.
• Contributing to initiatives that enhance automation.

Requirements:

• 2+ years in account management, customer support, or similar.
• Bachelor’s Degree.
• Experience with a SaaS or digital platform.
• Familiarity with ticketing systems.
• Technical proficiency using digital platforms.
• Strong analytical and critical thinking skills.
• Excellent communication skills.
• Ability to work cross-functionally.
• Customer-centric mindset.
• Strong time management skills.

DoubleVerify offers:

• Opportunity to work with a leading software platform.
• Chance to collaborate with internal teams.
• Opportunity to improve self-service resources.
• Chance to contribute to initiatives that enhance automation.