Senior Manager, Customer Care at Bosa Properties Inc.

Bosa Properties is seeking a Senior Manager, Customer Care to lead and manage customer care and warranty programs. The Senior Manager will work closely with cross-functional teams to enhance home quality and functionality.

Role involves:
• Guiding the Customer Care team in delivering superior service.
• Utilizing data to make intelligent decisions about resource allocation.
• Developing and maintaining an inclusive and supportive work environment.
• Overseeing building turnover coordination meetings.
• Collaborating with Property Management companies.
• Building strong connections across various teams.
• Developing and implementing efficient processes to resolve building/unit deficiencies.
• Reviewing project requirements and advising of any concerns relating to specifications or design intent.

Requirements:
• 5-10 years of progressive work experience in Real Estate, Construction, or Customer Care.
• 5 years of experience in leading an inclusive team.
• Strong knowledge of residential construction, building maintenance, Homeowner Protection Act, and Strata Property Act.
• Innovative customer-centric thinking and practice.
• Demonstrated ability to positively impact customer satisfaction.
• Receptive to feedback and committed to continuous improvement.
• Exceptional organizational skills with the ability to manage multiple tasks and priorities.

Bosa Properties offers:
• An inclusive and supportive work environment.
• Opportunities for continuous learning.