IT Helpdesk Manager at Fixify

Fixify is seeking an IT Helpdesk Manager to lead and grow their Help Desk as a Service offering. The IT Helpdesk Manager will report to the Head of Helpdesk and will be responsible for driving day-to-day operations, mentoring IT Analysts, and ensuring efficient and customer-focused service. The ideal candidate will have a passion for building high-performing teams and solving problems.This is a hybrid role based out of the Fixify's Cork, Ireland office.What the role involves:

• Leading day-to-day Help Desk operations.
• Hiring, training, and mentoring IT Analysts.
• Developing and implementing metrics-driven processes.
• Driving automation and continuous improvement.
• Solving problems and addressing customer concerns.
• Ensuring a best-in-class IT support experience.

Requirements:

• 5+ years of experience in IT support leadership or helpdesk management.
• A track record of building and leading high-performing teams.
• Strong analytical skills and ability to leverage data.
• Deep knowledge of IT service tools and technologies.
• A customer-first mindset.
• Ability to collaborate across teams.
• A problem-solving approach.

What Fixify offers:

• Opportunity to shape the future of IT support.
• Reins to build a high-performance Helpdesk operation.
• Tools, metrics, and autonomy to optimize service delivery.
• Support from a team that believes in curiosity and continuous learning.
• Opportunity to work cross-functionally with other teams.