Candidate Activation Specialist at OfferZen

OfferZen is looking for a Candidate Activation Specialist to support and guide candidates through their job search journey on the platform. The Candidate Activation Specialist will answer customer questions, provide advice, troubleshoot issues, and collaborate with other teams to ensure a smooth customer experience. The goal is to ensure customer satisfaction and retention by making the onboarding process efficient.

Role involves:

• Acting as the primary contact for new customers, answering questions, and providing guidance.
• Getting customers visible to companies on the OfferZen platform quickly.
• Monitoring progress and guiding customers through the activation process.
• Troubleshooting on calls.
• Providing candidates with data-driven market insights and salary advice on calls.
• Working with other teams to create and update customer education materials.

Requirements:

• 2 years of working experience, preferably in recruitment or talent acquisition.
• Passion for recruitment and solving human problems.
• A proven track record of achieving measurable results and meeting deadlines in a fast-paced environment.
• Strong human-centered, customer service focus; a commitment to driving candidate success and customer satisfaction.
• Experience tackling problems head-on and articulating lessons learned.
• Excellent verbal and written communication skills combined with active listening abilities.
• Ability to operate independently in a remote environment and cultivate strong relationships in a primarily remote capacity.
• Strong multi-tasking ability and great time-management skills.

Role offers:

• The opportunity to work remotely.