B2B Support Manager at Delasport

Delasport is seeking a B2B Support Manager to lead and optimize its B2B Operation Support Department. The ideal candidate will be a proactive leader with strong problem-solving skills and a passion for delivering excellent service to its business partners.

The B2B Support Manager will oversee daily operations, ensuring timely and high-quality customer support, and implementing company policies and procedures.

Responsibilities:

• Organize and manage the B2B Operation Support team.
• Handle complex cases requiring managerial decision-making.
• Oversee customer support tickets and ensure timely resolution.
• Maintain and improve customer communication channels.
• Monitor and enhance team performance, assigning tasks and optimizing workflows.
• Manage inactive accounts across all brands.
• Recruit, train, and develop new team members.
• Organize team meetings and ensure employees stay updated.
• Test new promotions to ensure team readiness.
• Prepare work schedules and probation evaluations.
• Analyze performance data and prepare reports.
• Provide recommendations for process improvements and contribute to KPIs.
• Collaborate with other departments.

Requirements:

• 3+ years of experience in a similar role, iGaming experience is a must
• Experience with Zendesk and other CRM software.
• Strong computer literacy with proficiency in Microsoft Office.
• Strong leadership and team management abilities.
• Excellent communication and negotiation skills.
• Detail-oriented with strong problem-solving skills.
• Ability to prioritize tasks and manage time effectively.
• A proactive approach to process optimization and automation.
• Bachelor’s or Master’s degree in Economics, Business, Communication, or related.
• Excellent command of English (written & spoken).

Delasport offers:

• Competitive Salary Package
• 20+ vacation days
• Health Insurance, Multisport card
• Budget for courses, certifications, and self-development
• Central Office Locations in pet-friendly environment