Senior Incident Manager at Delasport

Delasport is looking for a Senior Incident Manager to join their dynamic team in Sofia. Delasport is a leading iGaming software provider, offering platform development and player account management solutions. The Senior Incident Manager will oversee the incident management process, ensuring timely resolution and minimizing business impact.

Responsibilities:

• Manage incident resolution, prioritizing based on impact
• Define and regularly update the incident matrix
• Communicate with stakeholders, providing timely updates
• Conduct root cause analyses and implement corrective actions
• Enhance incident management tools, processes, and monitoring systems
• Conduct training and simulation exercises
• Track incident metrics and prepare detailed reports

Requirements:

• Degree in Computer Science, IT, or related field
• Experience in incident management within a high-tech environment
• Familiarity with tools like ITIL, ServiceNow, and monitoring systems
• Strong leadership, problem-solving, and communication skills

What Delasport Offers:

• Competitive Salary Package
• 20+ vacation days
• Perks & Vouchers
• Comprehensive health insurance
• Multisport card
• Budget for courses, certifications, and self-development
• Central Office Locations
• Birthday parties
• Multicultural days
• Yoga Classes
• Massages at the Office
• Chess Lessons