Renewals Specialist at Minitab

The Renewals Specialist role at Minitab involves proactively managing existing renewal opportunities within a virtual account team. The Renewals Specialist works closely with the sales team to drive renewals and expand the company's presence within customer accounts.

Responsibilities:

• Proactively engage with assigned customers to ensure timely renewals.
• Understand customer’s business use case and effectively communicate licensing options.
• Maintain an accurate and timely pipeline of all renewal opportunities within the CRM system.
• Provide sales forecasts to sales management.
• Transition upsell, cross-sell, and service opportunities to appropriate sales team members.
• Maintain and enhance key account information.
• Expand and strengthen the company’s presence by establishing relationships with end users.

Requirements:

• College degree in business/marketing/information technology is a plus.
• 1+ years of customer facing previous job roles is preferred.
• Fluency in English and French is required, both written and verbal.
• Bachelor’s degree preferred.
• Associate College/technical degree required.