CRM Growth Manager at ClearScore Technology Limited

ClearScore is seeking a hands-on and ambitious CRM Growth Manager to drive adoption, engagement, and monetization within the South African market. This role involves developing cross-channel engagement strategies and collaborating with various teams including Product, Marketing, Data, Engineering, and Commercial.

The position reports to the Global CRM Head of Operations and plays a pivotal role in shaping the customer lifecycle experience. The CRM Growth Manager will oversee the local CRM team, ensuring high standards of quality and impact in all deliverables.

Responsibilities include:

• Overseeing the day-to-day operations of the local CRM team
• Managing the South Africa BAU calendar and seasonal commercial campaigns
• Serving as the South Africa SME for CRM
• Aligning the South African business strategy with the Global CRM strategy
• Owning key performance targets and driving performance
• Shaping the customer lifecycle experience
• Championing the customer’s voice
• Identifying and prioritizing opportunities
• Ensuring compliance with data governance and security

Requirements:

• 4+ years of experience in CRM within a B2C digital business
• Experience in a Growth-focused role
• Hands-on experience with email and push marketing
• Experience working with customer audiences in a customer engagement platform
• Strong analytical and data skills
• Basic HTML knowledge for email marketing
• Exceptional communication and relationship-building skills

ClearScore offers:

• Pension Fund
• Private Medical Insurance
• Continued investment into learning and development
• Flexible work hours and the ability to work from home
• Generous maternity and paternity plans
• Monthly team events and office days out