Mortgage Advisor (CeMAP Qualified)

ClearScore Group is seeking a Mortgage Advisor to join their Second Charge Mortgage team in Manchester. The successful candidate will play a key role in the company's growth, helping customers achieve financial well-being.

The Mortgage Advisor will be responsible for contacting qualified leads, assessing customer applications, and providing expert advice on second charge mortgages. They will also build strong relationships with customers and collaborate with the case management team.

ClearScore offers a hybrid work environment, with 2 days in the office and 3 days working from home after a successful probation period. The company provides a supportive culture with opportunities for learning and development.

What this role involves:

• Contacting qualified leads generated through our digital journey
• Assessing customer applications and delivering tailored, compliant recommendations
• Providing expert advice on second charge mortgages, using our unique in-house software
• Staying up to date with lender criteria and industry regulations
• Building strong, lasting relationships with customers — keeping them informed every step of the way
• Hitting (and exceeding!) sales targets and KPIs while maintaining a best-in-class customer experience
• Collaborating closely with our brilliant team of case managers
• Contributing ideas and improvements as we continuously innovate for a better customer journey

Requirements:

• CeMAP 1 qualification (minimum) plus 2+ years’ sales experience
• A performance-driven mindset, with a strong focus on doing the right thing for customers
• A real passion for delivering outstanding customer service, every single time
• Strong knowledge of mortgage products, industry regulations, and processes
• Brilliant organisational skills — managing multiple cases in a fast-moving environment
• Clear, confident communication skills and the ability to build trust quickly
• A sharp eye for detail and strong problem-solving abilities
• Flexibility to work shifts, always putting the evolving needs of our customers first

What ClearScore offers:

• An OTE of £60k - £70k (basic salary of up to £42k + bonus)
• £3k sign-on bonus (£1k/month for first three months) to offset pipeline build time
• 25 paid holidays and a “duvet day” on your birthday
• Hybrid Work Environment (2 days in office, 3 days WFH after passing probation)
• Private health and dental cover - including mental health support through Bupa
• GP office visits
• Life assurance scheme
• Up to 4% matched pension
• Regular Lunch and Learns with guest speakers
• Dog-friendly office
• Daily breakfast and free snacks
• Access to discounts via Cobens Extras
• Free sports and social clubs
• Continued investment into learning and development
• Leadership-led training
• In-house psychotherapist
• Financial coach to help you plan and achieve your goals
• Generous maternity and paternity plans
• Culture and inclusion representatives
• Transparent pay structure and a career growth plan