Secured Sales Manager at ClearScore Technology Limited

ClearScore, following its acquisition of Aro, seeks a Secured Sales Manager for its Manchester office. This role involves leading teams to drive performance, ensuring customer satisfaction, and maintaining compliance. The position is hybrid, requiring three days in the office and two days from home.

Responsibilities of the Secured Sales Manager:

• Lead and manage Advisor, Trainee Advisor, and Case Manager functions.
• Deliver exceptional customer journey and maintain compliance.
• Oversee Sales and Case Manager departments to maximize profitability.
• Embed a customer-first culture.
• Monitor call quality and customer file audits.
• Conduct performance reviews and coaching.
• Define and implement KPIs.
• Foster collaboration with internal teams.
• Maintain partnerships with lenders.
• Encourage technological improvements.
• Ensure regulatory compliance.
• Promote Treating Customers Fairly (TCF) culture.
• Provide ongoing training for staff.

Requirements for the role:

• Experience in managing and developing high-performing sales teams.
• Customer-centric mindset.
• Proven ability to drive sales while maintaining compliance.
• Excellent coaching and mentoring skills.
• Strategic thinking to align departmental goals.
• Understanding of regulatory requirements.
• Ability to build relationships with internal teams and lenders.
• Proactive in implementing process improvements.
• Commitment to continuous learning.

ClearScore offers:

• Hybrid working (3 days in office, 2 days from home)
• Flexible working arrangements
• 33 days holiday inclusive of bank holidays
• Supportive team environment with career advancement opportunities
• Salary sacrifice pension scheme
• Healthcare cash plan
• Life assurance x 2
• Holiday buy & sell scheme
• Cycle to work scheme
• Birthday off + takeaway on us
• Enhanced leave and sick pay policies
• Retailer discounts
• Fun and inclusive work environment