Customer Solutions Expert

Job Description

ClearScore Group is seeking a Customer Solutions Expert for their Manchester office, following the acquisition of Aro. The successful candidate will join the Solutions Hub team and play a key role in the company's growth. This role involves engaging with qualified leads, evaluating customer applications, and providing tailored loan recommendations using proprietary technology. The Customer Solutions Expert will build customer relationships, achieve sales targets, and collaborate with the advisory team to enhance the customer journey.

What this role involves:

• Engaging with qualified leads.
• Evaluating customer applications.
• Providing expert guidance on unsecured loan options.
• Building and nurturing customer relationships.
• Achieving sales targets and KPIs.
• Collaborating with the advisory team.
• Sharing ideas to enhance the customer journey.

Requirements:

• Sales experience, ideally within financial services.
• Familiarity with unsecured loans (a plus).
• Results-oriented attitude.
• Commitment to delivering a standout customer experience.
• Strong organisational skills.
• Excellent communication and relationship-building abilities.
• Keen eye for detail and problem-solving skills.
• Flexibility to work in shifts.

What ClearScore Group offers:

• An OTE of £35k - £40k (basic salary of up to £28k + bonus)
• 25 paid holidays and a “duvet day” on your birthday
• Hybrid Work Environment
• Private health and dental cover - including mental health support through Bupa
• GP office visits
• Life assurance scheme
• Up to 6% matched pension
• Regular Lunch and Learns with guest speakers
• Dog-friendly office
• Daily breakfast and free snacks
• Access to discounts via Cobens Extras
• Free sports and social clubs
• Continued investment into learning and development
• Leadership-led training
• In-house psychotherapist
• Financial coach to help you plan and achieve your goals
• Generous maternity and paternity plans
• Culture and inclusion representatives
• Transparent pay structure and a career growth plan