Business Operations Senior Associate

Valon is seeking a Business Operations Senior Associate to partner with their core servicing business and drive operational excellence. The ideal candidate will be detail-oriented, adept at cross-functional collaboration, and proficient in structured problem-solving methodologies.

Valon's mission is to empower every homeowner by creating a world where home ownership comes with ease, security, and financial know-how. The Business Operations team plays a crucial role in the strategic planning of the business, operations, and finances, working closely with cross-functional teams to drive efficiency and scale the business.

Responsibilities:

• Build business operations for the core Servicing team in collaboration with Product, Engineering, Legal and Compliance, and Servicing Operations teams
• Research business requirements for new processes and translate them into mature standard operating procedures
• Develop resources for new products, processes, and features and train Servicing Operations teams
• Act as an advocate for the Servicing Operations teams, and help inform product development and prioritization
• Leverage data to continuously improve existing products and processes for operations stakeholders
• Work with various teams to ensure operational excellence and efficiency
• Manage operations incidents or loan-level escalations and serve as a stop gap support system for Servicing Operations as needed
• Cultivate a deep understanding of the mortgage servicing industry

Requirements:

• 3+ years experience in program or project management, product operations, consulting, or business operations
• Prior experience working collaboratively with product managers, engineers, and operations
• Strong project management skills
• Strong verbal and written communication skills
• Self-motivated and results-oriented
• Able to remain calm under pressure
• Experience with SQL and fluency in Excel/Google Sheets required; other programming experience, particularly Python, is a plus
• Experience in the financial or financial technology sector, particularly mortgage origination, mortgage servicing, or real estate industry

What Valon Offers:

• Competitive salary
• Equity
• 401k plan
• Comprehensive medical, dental, & vision benefits
• Commuter benefits
• Learning & development opportunities
• Flexible paid time off
• 11 company holidays
• Parental leave