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Customer Success Manager at Variacode

Customer Success Manager role driving adoption and growth.
Remote
Chile
Undisclosed salary
The Customer Success Manager role at Client involves driving customer adoption, retention, and growth. The individual will serve as a trusted advisor and help customers maximize the value of the client’s platform. This role requires collaboration across teams to deliver exceptional results.

The role involves:
  • Being the primary point of contact for customer inquiries.
  • Managing customer interactions and responding to digital signals.
  • Monitoring data to identify at-risk accounts and growth opportunities.
  • Understanding customer business objectives and challenges.
  • Driving customer adoption of the platform.
  • Conducting regular business reviews.
  • Collaborating with internal teams to drive account expansion and renewals.

Requirements:
  • 3+ years of experience in account management, customer success, or sales.
  • Proven track record of managing customer relationships.
  • Strong communication and interpersonal skills.
  • Analytical mindset with the ability to understand customer data.
  • Experience with CRM tools and customer success platforms.
  • Strong negotiation and conflict resolution skills.

Client offers:
  • 100% remote work
  • PTO’s
  • Computer Laptop
  • Health Insurance
  • Workspace setup bonus $400 USD gross
  • Bonuses in September and December, $300 USD gross each
  • Vacation bonus $500 USD gross
  • Floating days (Ex: Birthday off)
  • 20 working days of vacation after the first year of employment
  • USD $500 referral bonus
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Variacode