Senior Service Designer at Spin Careers

Spin is seeking a Senior Service Designer to play a pivotal role in shaping user experiences through comprehensive customer journey mapping and service blueprints. The Senior Service Designer will collaborate across squads, rotating quarterly, ensuring that all customer touchpoints within the digital and physical ecosystem are effectively designed. The role emphasizes service design strategy, with a focus on optimizing user experience and aligning it with backend processes.

Responsibilities:

• Define and oversee end-to-end customer journeys, identifying pain points and opportunities for improvement.
• Develop service blueprints, aligning user experience with backend processes in collaboration with engineering and data teams.
• Facilitate co-creation workshops using MIRO, guiding stakeholders in designing and optimizing customer journeys.
• Conduct user research through direct interviews and established methodologies, applying findings to service design.
• Work with pre-existing design systems in Figma, ensuring consistency across products and services.
• Lead the standardization of customer journey templates, contributing to a comprehensive playbook for designers and product managers.
• Collaborate closely with product teams across multiple squads, adjusting strategies based on evolving business needs.
• Expand and position service design as a key discipline within the organization.

Requirements:

• 3+ years of experience in Service Design or a similar role at a senior level.
• Background in strategic design, business design, industrial design, or service design.
• Proficiency in MIRO for facilitation, ideation, and stakeholder collaboration.
• Strong research skills with expertise in at least three user research methodologies.
• Experience working with customer journeys, service blueprints, and flow-based problem-solving.
• Ability to guide and coach designers and product managers.
• Familiarity with design systems in Figma.
• Strong communication, collaboration, and facilitation skills.
• Advanced English proficiency (written and spoken).

Spin offers:

• Remote Work