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Ejecutivo Telemarketing E commerce at Spin Careers

Telemarketing Executive for E-commerce, providing technical support to clients.
On-Site
Mexico
Undisclosed salary
This Telemarketing Executive E-commerce role at Spin is based in Mexico. The candidate will provide high-level technical support to clients using payment solutions. He will resolve issues quickly and efficiently, ensuring an optimal payment experience.

Role Involves:
  • Discovering accounts through digital and telemarketing strategies.
  • Tracking KPIs to drive growth and prevent churn.
  • Handling client requests via phone, chat, WhatsApp, social media, and email.
  • Diagnosing and resolving technical issues.
  • Ensuring timely transaction processing and fund delivery.
  • Following up on escalated requests and advocating for service compliance.
  • Documenting client interactions and resolutions accurately.
  • Adhering to policies and procedures, providing accurate information.
  • Reporting and escalating product issues.
  • Following up on outbound call campaigns.

Requirements:
  • +1 year of experience in customer service (Call Center).
  • Experience in banking or finance is preferred.
  • Proficiency in Office 365, especially Excel.
  • Excellent communication skills.
  • Good spelling and writing skills.
  • Conflict resolution skills.
  • Reading and comprehension skills.
  • Computer proficiency.
  • Ability to commute to San Pedro Garza García, Nuevo León (Torres Martel).

Spin Offers:
  • A diverse and inclusive workplace.
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Spin Careers

Spin Careers, a FEMSA business unit, enhances lives through a comprehensive ecosystem of financial and digital solutions. Spin delivers added value by empowering users and communities to optimize their time and money. The Spin ecosystem encompasses accessible solutions for everyday needs, including the Spin by OXXO digital wallet, Spin Premia loyalty program, and Spin Negocios, offering solutions like NetPay and OXXO PAY for businesses. Spin is committed to diversity and inclusion, providing equal opportunities and not discriminating based on various protected characteristics.