Senior Customer Success Representative at InvGate

InvGate is seeking a Senior Customer Success Representative to join their European team based in Madrid. This role is a unique opportunity to drive client success and establish InvGate's presence in the region. The Senior Customer Success Representative will play a pivotal role in building lasting relationships with clients and shaping the future of solutions. The role will work closely with the Product and Sales teams to align customer insights and build a better customer experience.

What the role involves:

• Collaborating with clients to understand their business processes.
• Leading onboarding and implementation efforts and ensuring maximum ROI.
• Driving customer engagement by analyzing data and identifying trends.
• Serving as a trusted advisor to stakeholders.
• Developing documentation, training, and best practices.
• Partnering with Product and Sales teams to align customer insights.
• Laying the groundwork for customer success function in Europe.

Requirements:

• Extensive experience in Customer Success, software implementation, or technical support.
• Familiarity with ITIL practices.
• Exceptional interpersonal and negotiation skills, with a proven ability to work across cultures.
• Proficiency in English and Spanish.
• A proactive, self-starter mindset with the ability to operate autonomously in a startup environment.
• Technical aptitude and the ability to deliver tailored solutions effectively.
• Flexibility to travel as needed.

What InvGate offers:

• Opportunity to shape the customer success strategy.
• Chance to build meaningful relationships with clients.