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InvGate, a fast-growing SaaS company specializing in IT management and service automation, is seeking a Bilingual Technical Support Analyst. The successful candidate will provide technical and functional support to clients worldwide, ensuring their configurations are optimal and suggesting improvements to maximize platform efficiency. This role involves close collaboration with the development and customer success teams to troubleshoot issues effectively.
Responsibilities:
- Providing technical and functional support to clients via email, tickets, and remote sessions.
- Checking client configurations and suggesting improvements.
- Working with development and customer success teams to troubleshoot issues.
Requirements:
- Fluent in English and Spanish.
- Enjoys working with clients and providing top-level support.
- Analytical thinking with strong communication and troubleshooting skills.
- Previous experience in technical support for software or infrastructure.
- Tech-savvy.
- Experience using InvGate products is a plus.
InvGate offers:
- Opportunities for professional development.
- Fully covered English classes.
- Technical training.
- Top-tier health insurance.
- Fixed amount for purchases in the food sector.
- Reimbursement for remote work.
- Extended vacation and paternity leave.
InvGate
InvGate is a growing SaaS company specializing in IT management and service automation solutions. Serving a diverse international clientele across over 60 countries, including industries like banking, e-commerce, education, and technology. InvGate focuses on developing and delivering solutions. The company emphasizes strong client relationships and smooth solution implementation.