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InvGate, a rapidly growing SaaS company, is seeking a trilingual Technical Support Analyst to join their team in São Paulo. The company develops IT management and service automation products used by clients in over 60 countries.
The Technical Support Analyst will provide technical and functional support to clients in Brazil through various channels, collaborate with development and customer success teams, and suggest improvements to maximize platform efficiency.
Responsibilities include:
- Providing technical and functional support to clients in Brazil via email, tickets, and remote sessions.
- Verifying client configurations and suggesting improvements and best practices.
- Collaborating with development and customer success teams to resolve issues.
Requirements:
- Native Portuguese speaker with advanced English and Spanish.
- Customer-oriented with a passion for providing high-level support.
- Analytical thinker with strong communication and problem-solving skills.
- Previous experience in technical support for software and/or infrastructure.
- Passionate about technology.
InvGate offers:
InvGate
InvGate is a growing SaaS company specializing in IT management and service automation solutions. Serving a diverse international clientele across over 60 countries, including industries like banking, e-commerce, education, and technology. InvGate focuses on developing and delivering solutions. The company emphasizes strong client relationships and smooth solution implementation.