Accessit Customer Experience Specialist

Job Description

Follett Software is seeking a Customer Experience Specialist to support Accessit Library. This role involves providing training and customer support to new and existing customers, contributing to the development of training materials, and representing the company at industry events. This is an in office role located in Wellington, New Zealand.Responsibilities:

• Deliver ‘Getting Started’ training to new customers.
• Provide customer support via phone, email, and remote access.
• Participate in training, workshops, and product demonstrations.
• Contribute to the production of training and support materials.
• Assist in the development and delivery of customer webinars.
• Attend global customer support team meetings.
• Stay up-to-date with software releases and supporting technologies.

Requirements:

• Bachelor’s degree or Diploma in Library and Information studies, Information Technology, or a related field, or equivalent work experience.
• 1-3 years’ experience in a library role.
• Experience in customer service or client-facing roles.
• Proven ability to analyse and resolve technical issues quickly and efficiently.
• Strong attention to detail and organisational skills.
• Effective interpersonal and communication skills.
• Proficient PC and technical/software skills.
• Must have right to work in New Zealand.

The role offers:

• Opportunity to work with a leading education technology company.
• A collaborative work environment.
• Professional development and training.