Accessit Customer Experience Specialist at Follett Software, LLC

Follett Software is seeking a Customer Experience Specialist to support Accessit Library. This Wellington-based role involves providing training and customer support to new and existing clients. The Customer Experience Specialist will contribute to the development of training materials, support programs, and communicate with customers. The role also assists in the production of training and support materials and assists in delivering customer support. Also represents and promotes the company in a professional and positive manner at all times.

Role Involves:

• Delivering ‘Getting Started’ training.
• Providing customer support via phone, email, and remote access.
• Participating in training, workshops, product demos at events.
• Contributing to training/support material production.
• Assisting in developing customer support and communication programs, including webinars.

Requirements:

• Bachelor’s degree or Diploma in Library and Information studies, IT, or related field (or equivalent experience).
• 1-3 years’ experience in a library role.
• Experience in customer service roles.
• Proven ability to resolve technical issues.
• Strong attention to detail and organizational skills.
• Effective communication skills.
• Proficient PC and software skills.

Follett Software Offers:

• Opportunity to work with educators and contribute to the future of education.
• A collaborative work environment.