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Author Health is seeking a Facilitated Telehealth Coordinator to serve as the in-person liaison between the patient and the virtual care team. This role involves traveling to patient homes or primary care offices to assist patients with telehealth visits, facilitating communication between providers and patients, and coordinating telehealth services in various settings.
- Assist patients with connecting to telehealth visits.
- Facilitate communication between providers and patients.
- Coordinate telehealth services in various settings.
- Maintain accurate records of telehealth appointments.
- Troubleshoot technology issues.
- Comfort working with the senior population and those with behavioral health conditions.
- Knowledge of telehealth technology and software.
- Excellent organizational and time management skills.
- Strong attention to detail and ability to multitask.
- Excellent communication and interpersonal skills.
- Driver’s license and car.
- Willingness to travel up to 100 miles round trip per day.
- Retirement savings plan (401k) with up to 3.5% company match.
- Low-cost benefits package (medical/dental/vision/STD/Life Insurance).
- Paid vacation and sick leave.
- 9 paid holidays + 2 flex holidays.
- Performance-based bonuses.
Author Health
Author Health delivers compassionate, technology-enabled mental healthcare, particularly for individuals facing serious mental illness, substance use disorders, and dementia. They focus on meeting patients where they are, providing critical mental health and social services through in-person and virtual interactions. Committed to a person-first approach, Author Health builds connections with patients and their caregivers to facilitate access to healthcare appointments and seamless transitions to clinical care. The company emphasizes providing an excellent patient experience, documenting interactions, and fostering a collaborative environment.