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The Outreach Liaison role at Author Health involves connecting patients with mental health and social services. The role requires strong interpersonal skills and a drive to help patients access care. The Outreach Liaison will meet in-person with patients with SMI, SUD, and dementia in various settings to build connections and help them schedule appointments.
Role Involves:
- Conducting in-person outreach to educate potential patients and caregivers
- Organizing and prioritizing workload to meet monthly outreach and enrollment goals
- Utilizing Author Health’s CRM and electronic medical record
- Collaborating with internal outreach and care teams
- Aiding in capturing data and providing feedback on outreach strategies
- Participating in virtual meetings
Requirements:
- 3+ years of experience in customer service/sales or healthcare outreach
- Multi-lingual (Spanish and/or Haitian Creole) preferred
- Strong ability to initiate conversations and build connections
- Experience in healthcare, social services, or mental health services
- Proficiency in critical thinking, time management, and multitasking
- Able to work independently and meet monthly outreach goals successfully
- Enthusiasm for working in an innovative, fast-paced startup environment
Author Health offers:
- Retirement savings plan (401k) with company match
- Mileage reimbursement
- Low cost comprehensive benefits package
- Generous paid vacation and sick leave
- Paid holidays
- Performance-based bonuses
Author Health
Author Health delivers compassionate, technology-enabled mental healthcare, particularly for individuals facing serious mental illness, substance use disorders, and dementia. They focus on meeting patients where they are, providing critical mental health and social services through in-person and virtual interactions. Committed to a person-first approach, Author Health builds connections with patients and their caregivers to facilitate access to healthcare appointments and seamless transitions to clinical care. The company emphasizes providing an excellent patient experience, documenting interactions, and fostering a collaborative environment.