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Author Health is seeking a Patient Engagement Specialist to connect patients with SMI, SUD, and dementia with necessary health and social services. This remote role involves building meaningful relationships with patients and caregivers to help them schedule and attend healthcare services. The ideal candidate thrives in a fast-paced, purpose-driven startup and is passionate about making a difference in patients' lives.
Responsibilities:
Requirements:
What Author Health Offers:
Responsibilities:
- Conduct high-volume outreach to educate potential patients and caregivers.
- Help patients schedule and attend healthcare appointments.
- Organize and prioritize workload to meet outreach and enrollment goals.
- Utilize Author Health’s CRM and electronic medical record to track outreach and document member interactions.
- Collaborate with care teams to ensure a seamless transition from outreach to ongoing support.
- Provide feedback on outreach strategies to improve our approach.
- Participate in virtual meetings and maintain motivation in a remote work environment.
Requirements:
- 2+ years of experience in customer service/sales, with cold outreach experience preferred.
- 2+ years of experience in healthcare outreach, community engagement, or related fields.
- Strong ability to initiate conversations and build connections quickly.
- Experience in healthcare, social services, or mental health services.
- Proficiency in critical thinking, time management, and multitasking.
- Basic proficiency in G-Suite, and video conferencing platforms.
- Excitement for working in an innovative, fast-paced startup environment.
- Adherence to HIPAA regulations and confidentiality.
- Strong tech proficiency and comfort using technology.
What Author Health Offers:
- Retirement savings plan (401k) with company match.
- Low-cost comprehensive benefits package.
- Generous paid vacation and sick leave.
- Paid holidays, including flex holidays.
- Performance-based bonuses.
Author Health
Author Health delivers compassionate, technology-enabled mental healthcare, particularly for individuals facing serious mental illness, substance use disorders, and dementia. They focus on meeting patients where they are, providing critical mental health and social services through in-person and virtual interactions. Committed to a person-first approach, Author Health builds connections with patients and their caregivers to facilitate access to healthcare appointments and seamless transitions to clinical care. The company emphasizes providing an excellent patient experience, documenting interactions, and fostering a collaborative environment.