Logistics LiveOps Associate

Job Description

Cabify is seeking a Logistics LiveOps Associate to support its mission of creating a more sustainable and efficient urban mobility ecosystem. The LiveOps Associate will play a crucial role in monitoring drivers, managing incidents, and ensuring high-quality service delivery. The company believes in creating economic, social and environmental value through sustainable mobility alternatives.

Responsibilities:

• Monitoring and supporting drivers during distribution.
• Managing incidents with the assigned fleet.
• Identifying deviations in delivery processes and taking proactive actions.
• Coordinating communication between dispatch, drivers, and recipients.
• Monitoring compliance with protocols within the fleet.
• Addressing operational needs of accounts.
• Detecting opportunities for service improvement.
• Analyzing daily operations and ensuring quality customer service.

Requirements:

• Minimum 6 months of experience in operations, preferably in technology, food delivery, or last-mile logistics.
• Proactive, solution-oriented, and autonomous profile.
• Proficiency in analytical tools like Microsoft Excel (Zendesk, Tableau is a plus).
• Availability to work from Tuesday to Saturday, 15hs to 00hs.

What Cabify Offers:

• OSDE prepaid medical plan.
• Benefits and discounts with Club LA NACIÓN.
• Discounts on the Cabify app.
• Additional week of vacation.
• Fun team events.