Browse All Jobs

Coordinador De Contact Center SAC (Servicio al cliente) at Cabify

Coordinate Contact Center SAC team, ensuring goals are met.
On-Site
Colombia
Undisclosed salary

Cabify is seeking a Coordinator to join their Contact Center SAC team in Bogotá, Colombia. Cabify's mission is to make cities better places to live by improving mobility, connecting passengers and drivers through their application. Founded in 2011, Cabify has grown into a global company with a presence in numerous cities across Spain and Latin America.

The Coordinator will be responsible for coordinating the special services team, ensuring adherence to operational models and call center objectives.

Role Involves:

  • Ensuring operational compliance with the company's model.
  • Monitoring agent connectivity according to schedules and controlling absenteeism, adherence, TMO, productivity, and team availability.
  • Ensuring SLA compliance and proper use of the company's defined model.
  • Ensuring team compliance with established processes, quality, and efficiency standards.
  • Managing contact traffic and real-time incidents.
  • Supporting the operation with real-time issue resolution.
  • Analyzing reports for operational control and implementing immediate corrective actions.
  • Providing continuous feedback to improve individual performance.

Requirements:

  • Technologist, professional, or student in administrative or related careers.
  • 2 years of proven experience leading Contact Center operations and customer service operations.
  • Experience in business KPI control and internal/external client management.

Cabify offers:

  • Fun team events.
  • Personal development programs.
  • Free rides with the Cabify app.
  • Monthly bonuses.
  • All necessary equipment.
  • Free coffee.
Apply

Cabify

Cabify is a technology company focused on improving urban mobility. Through its platform, Cabify aims to enhance the way people move within cities, with a vision of creating urban environments where car ownership is no longer a necessity. The company delivers data-driven insights and strategic support to optimize business processes and drive innovation across its global operations. Cabify fosters a collaborative environment, encouraging cross-functional partnerships and high-impact projects to achieve sustainable growth and market leadership.