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Cabify is seeking a Customer Support Associate to join their Customer Operations team in Madrid. This person will be responsible for ensuring excellent support to all audiences, focusing on continuous improvement. The Customer Support department executes internal operations and ad hoc campaigns based on business needs.He/she Provides a secure, reliable, and superior service to all users, generating high value-added processes efficiently and scalably.Role involves:
- Using established tools to meet operational KPIs.
- Following all protocols, processes, reports, and policies.
- Ensuring timely and appropriate responses across communication channels.
- Providing excellent and empathetic customer experience.
- Complying with data protection laws.
- Adhering to anti-fraud policies.
- Managing critical cases and coordinating with the legal area.
- Maintaining updated knowledge of company products and services.
- Minimum 2 years of customer service experience.
- University degree or student in final cycles (Administration, Business, etc.).
- Excellent service attitude.
- Knowledge of Zendesk, Talkdesk, Zopim, and other similar tools.
- Intermediate proficiency in Office tools.
- Results-oriented and self-sufficient.
- Permanent contract with competitive salary.
- Flexible schedule and hybrid work model.
- Monthly credit in the Cabify App.
Cabify
Cabify is a technology company focused on improving urban mobility. Through its platform, Cabify aims to enhance the way people move within cities, with a vision of creating urban environments where car ownership is no longer a necessity. The company delivers data-driven insights and strategic support to optimize business processes and drive innovation across its global operations. Cabify fosters a collaborative environment, encouraging cross-functional partnerships and high-impact projects to achieve sustainable growth and market leadership.