Especialista en Atención al Cliente Canal Presencial

Job Description

Cabify is seeking a Global Offline Support Specialist to enhance customer loyalty and acquire new driver-partners. The role involves leading support tasks for the planning, organization, and execution of the offline support strategy, working closely with C-Ops Global areas and coordinating with local teams.

Responsibilities:

• Coordinating the execution of channel strategies.
• Generating control and auditing KPIs.
• Creating reports and dashboards for monitoring KPIs.
• Proposing improvements to acquisition and support processes.
• Monitoring budget execution.
• Designing efficient support models for offices.
• Documenting channel policies and procedures.
• Ensuring effective communication between markets and global areas.
• Auditing strategy execution in markets.
• Communicating objectives of each KPI to the team.
• Implementing contingency plans and generating solutions to problems.
• Complying with organizational policies and governmental guidelines.

Requirements:

• Minimum 2 years of experience in offline activities.
• Autonomy and responsibility for remote work.
• University education.
• Experience in face-to-face operations in customer management and service areas.
• Excellent communication skills.
• Result-oriented, proactive, and adaptable.
• Analytical and data-driven mindset.
• Knowledge of Latin American culture is desirable.
• Availability to travel if required.

Cabify Offers:

• Fun events with the entire team.
• 15 days of vacation per year plus 7 Cabify Days.
• 10 Recharge Days per year.
• Employee discounts and benefits.
• Monthly credit for trips in Cabify.