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Cabify is seeking a motivated and talented Formador en Contact Center to join their team in Bogotá. This individual will play a crucial role in executing training strategies for all contact center collaborators, supporting the implementation of training processes, and developing the technical skills and soft skills of the team.Responsibilities:
- Executing training strategies for contact center collaborators.
- Supporting the execution of training processes.
- Planning and designing training programs.
- Designing instructional resources.
- Collaborating in identifying internal client needs.
- Implementing training sessions and workshops.
- Managing the logistics of training sessions.
- Supporting various area activities.
- Managing communications and information related to customer service.
- Delivering management reports on team performance.
- Reporting low performance cases.
- Collaborating with quality, WFM, and operations areas.
- Technologist or student of last semesters in careers such as Business Administration, Industrial Engineering, Economics or related careers with the educational field.
- Fun team events.
- Vacation days.
- Recharge day per month.
- Employee discounts and benefits.
- Gift bonus.
- Monthly credit for Cabify travels.
- Free coffee!
Cabify
Cabify is a technology company focused on improving urban mobility. Through its platform, Cabify aims to enhance the way people move within cities, with a vision of creating urban environments where car ownership is no longer a necessity. The company delivers data-driven insights and strategic support to optimize business processes and drive innovation across its global operations. Cabify fosters a collaborative environment, encouraging cross-functional partnerships and high-impact projects to achieve sustainable growth and market leadership.