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Cabify is seeking a Global Customer Operations Manager in Madrid. This role involves maximizing customer lifetime value through efficient operations, quality service, and innovative processes.
The Global Customer Operations Manager will represent Customer Operations in multicultural settings, build trust with other teams, communicate the company's strategic vision, and analyze data to identify best practices.
Responsibilities:
- Represent Customer Operations in multicultural environments.
- Communicate and implement the company's strategic vision.
- Design and optimize flexible processes and systems.
- Lead the coordination and implementation of improvement projects.
- Supervise the fulfillment of milestones.
- Create high-quality deliverables in all project phases.
Requirements:
- Bachelor's degree in engineering, science, business administration, or similar.
- 3+ years of experience in consulting or related fields.
- Analytical and data-driven mindset.
- Proficiency in Microsoft Excel and Google Sheets.
- Proactivity and assertiveness.
- Intermediate to advanced English.
Cabify offers:
- Permanent contract with competitive salary.
- Flexible schedule and hybrid work model.
- Monthly credit in the Cabify App.
- Flexible compensation in restaurant tickets, transport, medical insurance, and nurseries.
Cabify
Cabify is a technology company focused on improving urban mobility. Through its platform, Cabify aims to enhance the way people move within cities, with a vision of creating urban environments where car ownership is no longer a necessity. The company delivers data-driven insights and strategic support to optimize business processes and drive innovation across its global operations. Cabify fosters a collaborative environment, encouraging cross-functional partnerships and high-impact projects to achieve sustainable growth and market leadership.