Global People SSC Ops Support - Makati City at CloudKitchens

The company is seeking a Global People SSC Operations Support to join their People Operations Team. In this role, the candidate will drive process optimization across regions and lead key initiatives. They will collaborate with cross-functional teams and ensure compliance with global standards and KPIs. The position is on-site and based in the Manila office location.

Responsibilities:

• Lead and execute projects focused on improving efficiency and delivering world-class customer experiences.
• Develop and implement effective business processes that meet the needs of the global business
• Provide process expertise and guidance to colleagues across different regions
• Regularly audit and update data, ensuring accuracy and reporting any discrepancies
• Ensure compliance with business standards and policies, while monitoring KPIs and SLAs
• Serve as the go-to person for inquiries regarding programs, policies, and process-related issues
• Partner with business leaders and legal teams to optimize processes and policies
• Build and maintain a comprehensive knowledge base
• Lead the training of new hires and cross-train team members to provide backup support
• Manage other ad-hoc projects as needed

Requirements:

• Experience with VLOOKUP, Pivot Tables, and other advanced Excel or Google Sheets functions
• Experience with Jira, ServiceNow, SAP, Zendesk, PeopleSoft, and Workday
• Experience working with Greenhouse (recruiting software) is a plus.
• Strong analytical skills
• Strong knowledge of managing global processes and coordinating across regions
• Proven ability to communicate complex ideas effectively to stakeholders at all levels
• Minimum of 2 years of experience in Global Support or related position.
• Demonstrated success in managing global processes and improving operational efficiency.
• Experience in leading cross-functional teams and working closely with senior leadership is a plus

What role offers:

• Competitive salary and benefits package
• Opportunities for career growth and development
• A creative and supportive team culture
• 411 PHP daily transportation allowance