Technical Onboarding Support Analyst at Innovid

Innovid, a leading omnichannel ad tech platform, is seeking a Technical Onboarding Support Analyst. This role involves working closely with clients to onboard them to the XP Platform and troubleshoot any issues during the process. The ideal candidate will possess strong communication skills and a desire to learn more about Innovid's XP technology.

The Technical Onboarding Support Analyst will be responsible for providing exceptional onboarding support, interpreting client onboarding forms, managing prioritization and data-gathering efforts, monitoring client data signals, troubleshooting technical implementations, configuring and issuing XP tags, providing XP Pixel Validation, configuring and launching Client XP Portals, and providing clients with instructions on how to upload linear spot files.

Responsibilities:

• Provide exceptional onboarding support for new and existing Innovid Ad Measurement clients.
• Review and interpret client onboarding forms to accurately configure their InnovidXP Portals.
• Ensure all client onboarding requests and instructions are followed precisely and timely.
• Work cross-functionally to manage the prioritization and data-gathering efforts of Innovid’s Measurement clients.
• Monitor client data signals for errors.
• Troubleshoot technical implementations, and work closely with our TPM and Technical Support team to resolve any setup or technical issues.
• Configure and Issue XP web response, action/KPI, and OTT impressions tags for external implementation.
• Provide XP Pixel Validation to confirm client data signals reach Innovid data systems.
• Configure and launch Client XP Portals.
• Provide clients with instructions on how to upload linear spot files.

Requirements:

• +1 year experience in a technical client-facing role
• Strong communication skills
• Ability to manage multiple client requests simultaneously
• Detailed-oriented with a high degree of accuracy
• Familiarity with ZenDesk and/or Jira ticketing systems - an advantage
• Familiarity with web development and network traffic troubleshooting tools (e.g. Charles, Fiddler, Chrome Developer Tools, etc) - an advantage
• Familiarity with Python - adv

What Innovid Offers:

• Unlimited Vacations
• Lunch Credit
• OSDE 410 as medical assurance
• English lessons
• Gym coverage
• Internet coverage
• Stock Units (RSUs)
• 1 extra paid month for primary & secondary birthing caregivers
• Learning & Development - Tools and Training
• Hybrid & flexible working model - nice offices in CABA with endless snacks & beverages