Customer Success Manager - German Speaker at Vertice

Vertice is seeking a Customer Success Manager to deliver exceptional service to its EMEA customers. The role involves ensuring customers derive significant value from Vertice's product and achieve their aims.

The Customer Success Manager will be a key member of the post-sales team, serving as the primary point of contact for customers while collaborating with various internal departments. They will provide timely feedback to support business development and promote product adoption among users.

• Own the customer lifecycle, from onboarding through to renewal and beyond
• Take a consultative approach to understand each customers’ unique requirements
• Leading compelling business and ROI reviews, using data analysis
• Identify customer growth opportunities and execute plans to earn additional spend from the customer
• Work collaboratively with internal teams to ensure customer feedback is captured and addressed

• Native / Fluent German speaker
• Demonstrable track record of repeatedly meeting and exceeding quota and net revenue retention goals
• Experience working in a SaaS company or fast-growing start-up
• Clear, confident and compelling communicator
• Superb listening skills and the ability to dig deeper to uncover the customer’s true objectives
• Independent in problem-solving; expertise in managing customer risk and demonstrating a sense of urgency when leveraging internal escalation support
• Passionate about the value of great customer service
• Expert project manager who can manage stakeholder expectations and ensure all key objectives and timelines are met
• Demonstrated ability to conduct compelling presentations / business reviews to senior customer stakeholders such as CFOs, CPOs and CTOs

• Opportunity to be part of a fast-growing, innovative startup.
• Work with passionate and talented teams.
• Be part of a culture that promotes a growth mindset, transparency, collaboration, understanding and diversity.
• Share in our success with equity options.