IT Technician - HQ

Job Description

Fashion Nova is seeking an IT Technician to join their team at their headquarters in Beverly Hills, CA. The IT Technician will be responsible for day-to-day IT operations, from hardware setups to account troubleshooting, while providing excellent client-side support. The IT Technician will work with computing systems and enterprise applications, while participating with user onboarding and projects throughout the year. Fashion Nova is the world’s leading trend-to-market fashion and lifestyle brand with high-growth categories across its Women, Men, Kids and Beauty divisions.

Responsibilities:

• Support Apple and Windows devices
• Support Zoom Communication services
• Mobile support including iPhones and tablets
• Hardware refreshes for multiple platforms
• Scripting and performing mass deployments (UPDATES AND SECURITY PATCHING)
• Document key application functions and admin processes
• System imaging process to replicate Windows hardware configurations
• Tend to incoming requests via the ticketing system to address problems and resolve issues
• Create documentation for the Service Desk staff for planning, implementing, testing, rolling out upgrades, updates, and replacement hardware
• Achieve support SLA’s “Mean Time to Resolve” (MTTR)
• Escalate support issues to vendors, follow up and resolve them in a timely manner

Requirements:

• Three plus years of experience in Computer Science, Engineering or related disciplines or equivalent education experience
• System administration in Linux, Microsoft, or other network related fields are a plus
• Working knowledge of virtualization, VMWare, or equivalent
• Experience with One Log In, Slack, Mosyle, Mas360, JAMF, Intune & Trend Micro, scripting and automation tools (a Plus)
• Speaking and presentation skills to deliver end user training along with support
• Experience in both MAC OS and Windows environments.
• Work experience of the following applications: Google Suite/Workspace, Zoom, AD and Mobility
• Understanding of IT Service Management including the ITIL framework
• Ability to create effective documents, systems operating procedures & FAQs
• Knowledge of systems and networking software, hardware, and networking protocols
• Audio Video skills – projection, audio, recording and editing a plus
• Experience supporting Windows and Apple operating systems, related experience in imaging Windows systems
• BA|BS degree or equivalent work experience.
• English, additional language(s) an advantage.

Fashion Nova Benefits:

• Formalized career paths
• Flat management platform
• Manager Training Academy
• Creative Development Internship Program
• Fashion Nova Cares Program
• Flexible Paid Time Off (PTO)
• Medical, Dental and Vision Coverage
• 401k match, with immediate vesting upon eligibility
• Stocked kitchens with gratis snacks and drinks
• Weekly catered lunches
• Summer Fridays at Headquarters
• Team bonding events and programs
• Employee discounts