Customer Service Representative at unybrands

unybrands is seeking a Customer Service Representative to join their team in Manila, Philippines. In this role, the individual will be the primary point of contact for customers, providing exceptional service and support to maintain the brand's reputation.

The Customer Service Representative will be responsible for:

• Providing prompt and empathetic responses to customer inquiries via phone, email, chat, and Amazon communication channels.
• Investigating and resolving customer complaints effectively.
• Enhancing knowledge of the company’s products, services, and policies.
• Resolving customer issues independently and escalating complex cases when necessary.
• Providing actionable feedback to management and participating in process improvement.
• Maintaining a positive and professional demeanor.

The ideal candidate will possess the following qualifications:

• High school diploma or equivalent (Associate's degree or Bachelor's degree is a plus).
• Previous customer service experience in e-commerce, retail, or call centers is preferred but not required.
• Strong written and verbal communication skills.
• Empathetic and patient demeanour, with a solutions-oriented mindset.
• Demonstrated problem-solving skills and adaptability.
• Familiarity with customer service software, CRM systems (e.g., Zendesk), and AI tools is a plus.

unybrands offers:

• Opportunity to work in a global company with a diverse team.
• Chance to contribute to the growth of e-commerce brands.