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Job Description
Dataiku is seeking a Customer Success Engineer to join their Solutions Engineering team. This role is pivotal in helping Dataiku's customers achieve significant outcomes using business analytics, AI/ML, and Gen AI. The Customer Success Engineer will focus on technical programming to enhance product adoption and user engagement. They will collaborate with cross-functional teams to accelerate end-user adoption and provide hands-on support to customers in the West region.
Role involves:
- Working closely with Dataiku’s customers in the West to drive onboarding, adoption, and satisfaction.
- Educating customers on best practices within the Dataiku platform.
- Developing a deep understanding of customer business, use cases, and outcomes.
- Executing demonstrations of new product features and conducting hands-on workshops.
- Advising users on using Dataiku for their specific business needs.
- Collaborating with Account Executives and Sales Engineers to identify opportunities for expansion.
- Documenting and sharing adoption status and key information.
Requirements:
- Bachelor’s degree in Data Science, Business Analytics, Statistics, Computer Science, or a related technical field.
- Minimum of two years of experience in sales engineering, technical or solutions consulting, post-sales technical delivery, or data science roles.
- Strong written and oral presentation skills.
- Strong technical, analytical, and problem-solving skills.
- Experience in building and operating communities of practice.
- Ability to navigate ambiguity and build consensus.
- Willingness to travel up to 25%.
Dataiku offers:
- Comprehensive benefits, including stock options, medical, dental, and vision plans.
- Flexible spending accounts and pre-tax commuter benefits.
- A 401k company match.
- Paid vacations and sick leave.
- Paid parental leave and employer-paid disability coverage.
