Customer Success Engineer, West

Job Description

Dataiku is seeking a Customer Success Engineer to join their Solutions Engineering team. This role is pivotal in helping Dataiku's customers achieve significant outcomes using business analytics, AI/ML, and Gen AI. The Customer Success Engineer will focus on technical programming to enhance product adoption and user engagement.Role involves:

• Working closely with customers to drive onboarding, adoption, and satisfaction.
• Educating customers on best practices within the Dataiku platform.
• Developing a deep understanding of customer business, use cases, and outcomes.
• Conducting demonstrations of new product features and hands-on workshops.
• Advising users on using Dataiku for their specific business needs.
• Collaborating with cross-functional teams to drive customer engagements.

Requirements:

• Bachelor’s degree in Data Science, Business Analytics, Statistics, Computer Science, or a related technical field.
• Minimum of two years of experience in sales engineering, technical consulting, or data science roles.
• Strong written and oral presentation skills.
• Strong technical, analytical, and problem-solving skills.
• Experience in building and operating communities of practice.
• Ability to navigate ambiguity and deliver customer outcomes.

Dataiku offers:

• Stock options
• Medical, dental, and vision plans
• Flexible spending accounts
• Pre-tax commuter benefits
• A 401k company match
• Paid vacations and sick leave
• Paid parental leave
• Employer paid disability coverage