Customer Success Engineer, West

Job Description

Dataiku is seeking a Customer Success Engineer to join their Solutions Engineering team. In this role, the individual will be responsible for helping Dataiku's customers achieve meaningful outcomes with business analytics, AI/ML, and Gen AI. The Customer Success Engineer will focus on technical programming to increase adoption through product enablement and user engagement. They will partner with cross-functional teams to accelerate end-user adoption.Role involves:

• Working closely with Dataiku’s customers in the West.
• Educating customers on best practices within the Dataiku platform.
• Developing a deep understanding of customer business, use cases, and outcomes.
• Executing demonstrations of new product features and conducting hands-on workshops.
• Advising users on using Dataiku for their specific business needs.
• Collaborating with Account Executives and Sales Engineers to drive customer engagements.
• Documenting and sharing the adoption status and key information.
• Coaching administrators and users to initiate support tickets for timely resolution.
• Staying current on Dataiku’s products, competitive landscape, and data science trends.

Requirements:

• Bachelor’s degree in Data Science, Business Analytics, Statistics, Computer Science, or a related technical field.
• Minimum of two years of experience in sales engineering, technical or solutions consulting, post-sales technical delivery, or data science roles.
• Strong written and oral presentation skills.
• Strong technical, analytical, and problem-solving skills.
• Experience in building and operating communities of practice.
• Ability to navigate ambiguity, build consensus, foster accountability.
• Ability to tailor messaging to personas with varying levels of technical acumen.

Dataiku offers:

• Stock options.
• Medical, dental, and vision plans.
• Flexible spending accounts.
• Pre-tax commuter benefits.
• A 401k company match.
• Paid vacations and sick leave.
• Paid parental leave.
• Employer paid disability coverage.
• Additional health and wellbeing perks and benefits.