UK Customer Support - Motor at Reserv

Reserv, an insurtech company focused on automating claims, is seeking a Customer Experience Specialist. The role involves providing exceptional service to customers during the insurance claims process.

Responsibilities include:

• Serving as the primary point of contact for customers via phone, email, and other communication channels.
• Providing guidance and information to customers regarding the claims process.
• Recording and updating customer information and claim details in internal systems.
• Addressing customer concerns, complaints, and disputes with empathy and professionalism.
• Collaborating with internal teams to resolve complex issues.
• Exceeding customer expectations by delivering exceptional service.
• Adhering to company policies, procedures, and regulatory requirements.

Requirements:

• 5 GCSE’s or equivalent, insurance certifications are a plus
• Previous experience in customer service within insurance or a call center environment with a focus on claims
• Strong knowledge of insurance claims processes, terminology, and best practices
• Excellent communication skills, both verbal and written
• Active listening skills
• Strong problem-solving and critical-thinking abilities
• Proficiency in using customer relationship management (CRM) systems and other relevant software applications
• Empathy, patience, and resilience
• Strong organizational and time management skills
• Enjoy telephone conversations

Reserv Offers:

• Generous health-insurance package with nationwide coverage
• Pension plan with employer contributions
• Industry Qualifications paid by the company
• Competitive holiday / leave policy
• Work from anywhere
• Apple laptop, large second monitor, and other quality-of-life equipment