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IONOS, a leading European provider of cloud infrastructure, cloud services, and hosting services, is seeking a Customer Service Employee to join their team in Zweibrücken. The successful candidate will work in an environment characterized by open structures, a friendly working culture, and flat hierarchies with a strong team spirit.
The Customer Service Employee will be the first point of contact for French customers, providing high-quality support and striving to understand their needs and find suitable solutions. They will collaborate closely with colleagues to ensure customer satisfaction and contribute to the continuous optimization of processes and products.
Responsibilities:
- Providing high-quality support to French customers
- Understanding customer needs and finding suitable solutions
- Collaborating with colleagues to ensure customer satisfaction
- Optimizing processes and products
Requirements:
- Fluency in French
- Knowledge of German or English
- Communication training or professional experience in call centers
- Excellent communication skills, both oral and written
IONOS offers:
- Hybrid working model with home office option
- Subsidized canteen and various free drinks at some locations
- Modern office space with very good transport connections
- Various employee discounts for activities and products
- Employee events such as summer and winter parties, as well as workshops
- Numerous training and development opportunities
- Various health offers, such as sports and health courses
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