Technical Support Representative at IONOS EN

IONOS, a leading European provider of cloud services, is seeking a Technical Support Representative in Cebu. The role involves working with various teams in an open and friendly environment with flat hierarchies. The company values work-life balance and offers growth opportunities.

About the Company: IONOS is the leading European digitalization partner for small and medium-sized businesses (SMB), serving around six million customers across 18 markets in Europe and North America.

Role Involves:

• Troubleshooting technical issues
• Providing support to customers
• Assisting customers with website development, webhosting, and Wordpress (if experienced)

Requirements:

• At least 2nd year College Level or Graduate of any 2-year course
• At least 6 months sales/customer service experience is an advantage
• Knowledge in Website Development, Webhosting and Wordpress is an advantage
• Basic email knowledge and troubleshooting is an advantage
• Excellent English Communication Skills
• Ability to remain calm and professional in all circumstances
• Highly Motivated and Target Driven
• Willing to work on shifting schedules
• Willing to work onsite
• Solutions-oriented

IONOS Offers:

• Competitive salary + bonuses + unlimited commission
• Generous paid time off
• Healthcare and Life Insurance coverage on day 1
• Above industry standard company and statutory benefits
• Monthly and Quarterly Engagement Activities
• Work-Life Balance
• Training and Development