Technical Support Representative

IONOS, a leading European provider of cloud infrastructure, is seeking a Technical Support Representative in Cebu. The company is known for its open structures, friendly culture, and flat hierarchies. IONOS believes in a strong team spirit and offers an environment where work and fun are compatible.

The role involves:

• Troubleshooting technical issues
• Providing support to customers
• Assisting creators, local businesses, and organizations in achieving online success

The requirements are:

• At least 2nd year College Level or Graduate of any 2-year course
• At least 6 months sales/customer service experience is an advantage
• Knowledge in Website Development, Webhosting and Wordpress is an advantage
• Basic email knowledge and troubleshooting is an advantage
• Excellent English Communication Skills
• Ability to remain calm and professional in all circumstances
• Highly Motivated and Target Driven
• Willing to work on shifting schedules
• Solutions-oriented

IONOS offers:

• Competitive salary + bonuses + unlimited commission
• Generous paid time off
• Healthcare and Life Insurance coverage on day 1
• Above industry standard company and statutory benefits
• Monthly and Quarterly Engagement Activities
• Work-Life Balance
• Training and Development

IONOS values diversity and welcomes all applications.