Trainer Customer Service (f/m/d) Germany at IONOS EN

IONOS, a leading European provider of cloud services, is seeking a Trainer for Customer Service. The role is based in Karlsruhe, Germany. The Trainer will play a key role in supporting the professional development of employees within the German customer service team, focusing on enhancing service quality, performance, and customer satisfaction.

The ideal candidate will have experience in customer service and training, with excellent communication skills and a proactive approach to problem-solving.

Role involves:

• Supporting employees in the training and development of online services and products.
• Conducting training analyses and designing needs-based training measures.
• Creating training documents.
• Serving as a reliable mentor for employees and external partners.
• Addressing training, communication, and sales-related issues within the German customer service environment.

Requirements:

• Experience in customer service, with at least two years in the training sector.
• Excellent communication skills.
• Initiative, reliability, and resilience.
• Customer and service focus.
• Technical understanding and a positive sales mindset.
• Proficiency in Office applications.
• Very good German and good English language skills.

IONOS offers:

• Hybrid working model with home office option.
• Flexible working hours.
• Subsidized canteen and free drinks at some locations.
• Modern office space with good transport connections.
• Employee discounts for activities and products.
• Employee events.
• Training and development opportunities.
• Health offers.