Solutions Architect - Professional Services

Job Description

Torq, a fast-growing cybersecurity company, is seeking a Senior Solutions Architect to join its Professional Services organization. The company has experienced significant growth in recent years and is looking for someone to contribute to their continued success. The Solutions Architect will report to the Director of Professional Services and play a crucial role in implementing Torq's solutions for customers and ensuring a high-quality customer experience.

Responsibilities:

• Implement Torq for customers, ensuring a high quality of customer experience.
• Act as the primary point of contact for key clients, building and maintaining strong relationships.
• Provide technical guidance and expertise to the professional services team and clients.
• Understand customer needs and requirements, providing tailored solutions to meet their cybersecurity and automation objectives.
• Conduct regular status meetings and progress reviews with clients, ensuring transparency and effective communication.
• Identify and mitigate project risks and issues, ensuring proactive problem-solving.
• Support the sales team in scoping and proposing professional services engagements.
• Contribute to the development of new service offerings and enhancements to existing services.
• Enable partners to deliver services by providing them with the necessary training, resources, and support.

Requirements:

• 5+ years of experience in professional services, project management, or consulting roles within the cybersecurity space
• SOAR experience a must!
• Outstanding spoken and written communication skills, presentation skills, and confidence in explaining complex concepts to both technical and non-technical audiences.
• Strong problem-solving abilities and a strategic mindset.
• Strong organizational and time management skills, with the ability to juggle competing priorities while working with multiple strategic opportunities and customers.

Benefits:

• Opportunity to work for a fast-growing cybersecurity company