Customer Success Engineer

Torq is rapidly growing cybersecurity company that is looking for a Customer Success Engineer. They help customers unlock the full potential of security hyperautomation platform, working closely with a global, highly skilled team. The Customer Success Engineer will be a key member of the Field Engineering team.

What this role involves:

• Guiding customers on their automation journey.
• Providing expert technical support, resolving complex challenges.
• Collaborating with product and engineering teams to shape product roadmap.
• Staying up-to-date with the latest developments in security and automation.

Requirements:

• 2+ years of hands-on experience with SOAR/Automation technologies or a similar role.
• 5+ years in customer-facing positions.
• Proven expertise in security, automation, scripting, and API integration.
• A passion for delivering exceptional customer experiences.
• Experience with security operations centers (SOC), cloud environments, EDR, and SIEM technologies is highly desirable.

The role offers:

• Opportunity to work for Torq, a Forbes’ Best Startup Employer in America.
• Opportunity to work in a company committed to diversity and inclusion.