Technical Support Engineer - LATAM at Torq

Torq, a cybersecurity company experiencing rapid growth, seeks a Technical Support Engineer for its Field Engineering team in Costa Rica. This role is pivotal in ensuring customer success with Torq's automation solutions. The Technical Support Engineer will collaborate with a global team to address customer issues and enhance the value derived from Torq's solutions.

Responsibilities Include:

• Engaging with customers to ensure their success in their automation journey leverage of the Torq solution (Solution Adaption).
• Supporting customers with their technical needs and queries.
• Representing Torq in events and conferences.
• Influence the features and roadmap of Torq solution based on customer needs.
• Keeping current with the latest technology trends related to the Security and Security Automation landscape.

Requirements:

• 5 years experience in technical support or equivalent position.
• Proven experience in security, automation, scripting, and API knowledge.
• Ability to deliver world-class support and training experience.
• Excellent English proficiency is a must.
• Customer service oriented and “can do” attitude with an uncompromising will to learn.
• ability to adapt in a fast-paced environment.
• Experience in operations, cloud service environments, or professional services.

The role offers:

• To be part of a team and culture that makes Torq one of Forbes’ Best Startup Employers in America.