Partner Success Specialist at ‎ConnectWise

The Partner Success Specialist role at ConnectWise involves partnering with customers to help them accelerate business value and ROI from their ConnectWise investment. This role collaborates with the Services & Support teams to build strong relationships, increase value, and expand the organization’s footprint. The specialist provides support to cross-functional teams with attention to detail, researches and analyzes findings, and may influence others by explaining facts and policies.

Role involves:

• Ensuring partners derive maximum value from their investment.
• Building and nurturing relationships across accounts.
• Monitoring partner usage data, health indicators, and renewal dates.
• Evangelizing ConnectWise capabilities.
• Identifying risks and resolving them.
• Navigating customer organizational structures.

Requirements:

• Ability to work independently.
• Practical knowledge of work area.
• Adaptability to new technology.
• Strong customer focus.
• Outgoing personality and detail orientation.
• Technical acumen and business management skills.
• Knowledge of ConnectWise product features.
• Understanding of business processes.
• Strong knowledge of the IT Service Provider market.
• Bachelor’s degree or equivalent experience.
• 3+ years of relevant experience.

Role offers:

• Opportunity to work for a leading global software company.
• A diverse and inclusive work environment.
• Flexibility with Onsite/Hybrid/Remote work options depending on location.