Payment Success Manager at ‎ConnectWise

ConnectWise is seeking a Payment Success Manager. The Payment Success Manager will be responsible for promoting and enabling existing partners to uphold a “payments everywhere” approach and improve the utilization of WisePay through ongoing education, adoption, and measured usage reporting. This role involves collaboration across all parts of the Payments team and the greater ConnectWise business to leverage and build partner retention, increase payment volumes, and deliver a seamless payment experience.This is a hybrid position depending on location.What this role involves:

• Building relationships with partners to help build robust payment process solutions for their business.
• Developing an understanding of typical business challenges faced by partners in implementing Payments and delivering solutions.
• Researching, analyzing, and documenting findings to develop additional tools and resources.
• Monitoring partner usage data of WisePay.
• Promoting and facilitating the import of customers into WisePay portal on behalf of partners.
• Acting as an escalation point to drive resolution of issues.
• Completing reviews of WiseSync and WisePay Onboarding via onboarding checklist.
• Identifying processes to facilitate cross-functional communication, prioritization, and visibility for requests and escalations.

Requirements:

• Bachelor’s degree in a related field or equivalent business experience.
• 3+ years of relevant experience.
• Ability to easily convey large amounts of complex information.
• Knowledge and understanding of payments systems.
• Strong problem-solving and project management skills.
• Strong collaboration and relationship-building skills.
• Knowledge of the Technology Service Provider market and business.
• Technical acumen and business management skills.
• Well-organized with a high degree of initiative.
• Ability to manage projects and processes independently.
• Experience in FinTech/Payments related industry is preferred.

What ConnectWise offers:

• Hybrid / Remote depending on location