Associate Account Manager

Job Description

ConnectWise is seeking an Associate Account Manager to maintain post-sales relationships with partners. The role involves acting as a ConnectWise ambassador and working cross-functionally with the Partner Success team to assist in the expansion and diversification of partners' product service offerings and utilization.

• Provides support to the Account Management teams, with a high attention to detail
• Researches, analyzes, and documents findings
• Manages and supports a pre-defined list of accounts
• Focuses on outbound, proactive calls to cultivate additional business within the partner base
• Works in collaboration with other sellers within ConnectWise to maximize account coverage
• Maintains regular contact with several contacts at each Partner
• Uses forecast methodology to accurately manage existing pipeline
• Ensures NPS/CSAT satisfaction results

Requirements:

• Ability to work independently on projects and processes with general supervision
• Practical knowledge of applicable work area
• Ability to situationally adapt and understand new technology/processes as per product requirements
• Ability to provide world-class customer service while finding opportunities to position sales of new and additional products and services
• Ability to effectively manage time and appropriately prioritize workload
• Organized, detail-oriented, and self-motivated
• Familiar with MEDDIC/BANT Forecast Methodology
• Knowledge of Salesforce or other CRM’s
• Bachelor’s degree in related field or equivalent business experience
• 2+ years of relevant experience