Account Manager at ‎ConnectWise

ConnectWise is seeking an Account Manager to maintain post-sales relationships with partners and act as a ConnectWise ambassador. The Account Manager will collaborate with the Partner Success team, focusing on expanding partners' product service offerings and utilization.

Responsibilities:

• Provides support to partners with a high attention to detail.
• Researches, analyzes, and documents findings.
• Manages and supports a pre-defined list of accounts.
• Focuses on outbound, proactive calls to cultivate additional business.
• Collaborates with other sellers and departments to maximize account coverage and resolve partner issues.
• Conducts quarterly business reviews.
• Proactively manages renewal notifications.
• Uses forecast methodology to manage pipeline.
• Ensures NPS/CSAT satisfaction results.

Requirements:

• Ability to manage projects independently.
• Advanced knowledge of sales initiatives.
• Ability to adapt to new technology and processes.
• Ability to provide customer service and identify sales opportunities.
• Effective time management and prioritization skills.
• Familiarity with MEDDIC/BANT Forecast Methodology.
• Knowledge of Salesforce or other CRM’s.
• Bachelor’s degree required in related field or equivalent business experience
• 3+ years of relevant experience

The role offers:

• Opportunity to work for a leading software company.
• A collaborative and supportive work environment.
• Opportunities for professional growth and development.
• Hybrid/Onsite work based out of our London office