Solution Support Engineer (APAC)-India at Logiwa

Logiwa, a provider of warehouse management and fulfillment software, is seeking a Solution Support Engineer (APAC) to provide advanced technical support to its customers. The role involves troubleshooting and resolving complex issues, collaborating with cross-functional teams, and ensuring customer satisfaction.

What the role involves:

• Responding to customer inquiries/escalations via Zoom calls and emails.
• Analyzing and diagnosing technical problems reported by customers.
• Collaborating with software development, product management, and quality assurance teams.
• Documenting troubleshooting procedures and creating knowledge base articles.
• Logging and managing customer issues in a ticketing system.
• Continuously evaluating and improving support processes.
• Training and mentoring junior support engineers.
• Collaborating with sales and account management teams.
• Staying updated on industry trends and new technologies.

Requirements:

• BS/MS in engineering or computer science, or industrial engineering.
• At least 5 years of experience in providing technical support for WMS solutions.
• Knowledge of warehouse operations is a must.
• Experience with WMS software applications is a must.
• Advanced ability to analyze and resolve issues.
• A good understanding of computer systems, printers, mobile devices, and other tech products.
• Excellent problem-solving and communication skills.
• The ability to work independently and in a team environment.
• Proven ability to apply analytical and systems thinking to complex problems.
• The ability to provide step-by-step technical help, both written and verbal.
• Excellent written and verbal communication skills in English.
• Must be located in India and able to work remotely.

Logiwa offers:

• A flexible and trusting workplace.
• Teamwork and collaboration.
• Monthly happy hours and team gatherings.