Solution Support Engineer (APAC)-India

Job Description

Logiwa is seeking a Solution Support Engineer (APAC) to provide advanced technical support to its customers. This role involves troubleshooting and resolving complex issues, collaborating with cross-functional teams, and ensuring customer satisfaction. The ideal candidate will possess strong analytical and problem-solving skills, as well as excellent communication abilities.

Responsibilities:

• Respond to customer inquiries and resolve technical issues via Zoom calls and emails.
• Analyze and diagnose technical problems reported by customers.
• Collaborate with software development, product management, and quality assurance teams.
• Document troubleshooting procedures and create knowledge base articles.
• Log and manage customer issues in a ticketing system.
• Continuously evaluate and improve support processes.
• Train and mentor junior support engineers.
• Collaborate with sales and account management teams.
• Stay updated on industry trends and new technologies.

Requirements:

• BS/MS in engineering, computer science, or industrial engineering.
• At least 5 years of experience in technical support for WMS solutions.
• Knowledge of warehouse operations.
• Experience with WMS software applications.
• Advanced ability to analyze and resolve issues.
• Good understanding of computer systems, printers, and mobile devices.
• Excellent problem-solving and communication skills.
• Ability to work independently and collaboratively.
• Excellent written and verbal communication skills in English.

The role offers:

• A position at Logiwa, a premier provider of warehouse management and fulfillment software.
• Opportunity to work in a full remote model.
• A flexible and trusting workplace.
• A diverse and inclusive company culture.