Solution Support Engineer (APAC)-Malaysia

Job Description

Logiwa is seeking a Solution Support Engineer (APAC) to provide advanced technical support to customers. This role involves troubleshooting and resolving complex issues, collaborating with cross-functional teams, and ensuring customer satisfaction.Responsibilities include:

• Responding to customer inquiries and resolving technical issues via Zoom calls and emails.
• Analyzing and diagnosing technical problems reported by customers.
• Collaborating with software development, product management, and quality assurance teams.
• Documenting troubleshooting procedures and creating knowledge base articles.
• Logging and managing customer issues in a ticketing system.
• Continuously evaluating and improving support processes.
• Training and mentoring junior support engineers.
• Collaborating with sales and account management teams.
• Staying updated on industry trends and new technologies.

Requirements:

• BS/MS in engineering, computer science, or industrial engineering.
• At least 5 years of experience in technical support for WMS solutions.
• Knowledge of warehouse operations.
• Experience with WMS software applications.
• Advanced analytical and problem-solving skills.
• Understanding of computer systems, printers, and mobile devices.
• Excellent communication skills in English.

Logiwa offers:

• A fully remote working model.
• A flexible and trusting workplace.
• A diverse and inclusive company culture.