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Job Description
Stellic is seeking a Technical Support Engineer to join their Support organization. The Technical Support Engineer will deliver technical support to customers, manage support tickets, and collaborate with the Engineering team. This role involves developing product expertise and serving as a technical advisor.
Responsibilities:
- Manage and respond to support tickets.
- Provide technical support with response times under 12 hours.
- Diagnose and resolve common issues.
- Maintain a knowledge base for issue resolution.
- Monitor customer support trends and identify areas for improvement.
- Work with Engineering to resolve bugs and technical issues.
- Foster a customer-centric culture.
Requirements:
- Customer service experience (5+ years preferred).
- Bachelor's degree.
- Desire to learn complex technology.
- Passion for serving students and Higher Education.
- Experience with education technology or student information systems.
- Experience using support ticketing systems.
- Strong troubleshooting and analytical abilities.
- Excellent written and verbal communication.
- Ability to manage multiple priorities.
- Strong cross-functional expertise.
Stellic offers:
- Generous stock options
- Comprehensive health insurance
- Transport coverage
- Flexible hybrid work model
- Annual international retreats
